Terms of Service

Terms of Service - Cocofleur

1. Acceptance of Terms:

By accessing or using the Cocofleur website (cocofleur.company.site) and its services, including purchasing products and participating in botanical experiences, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.

2. Ownership and Copyright:

• All content on this website, including but not limited to text, images, logos, product descriptions, and designs, is the exclusive property of Cocofleur and is protected by applicable copyright and intellectual property laws.
• You may not reproduce, distribute, or modify any content from this website without the express written permission of Cocofleur.

3. Liabilities and Responsibilities:

• Cocofleur provides floral and wellness products and services for personal use. We are not liable for any misuse of our products or services.
• While we strive to provide accurate and up-to-date information, we do not warrant the completeness or accuracy of the content on our website.
• Cocofleur is not responsible for any indirect, incidental, or consequential damages arising from your use of our website or services.
• We will not be held liable for delayed deliveries caused by factors outside of our control.
• Any health benefits stated on the website are for informational purposes only, and are not medical advice.

4. Requirements for Using the Store:

• You must be of legal age to enter into a binding contract to purchase products or services from our store.
• You agree to provide accurate and complete information when making a purchase.
• You agree to follow all instructions that are provided with the botanical experiences.
• We reserve the right to refuse service or cancel orders at our discretion.

5. Notification of Modification of Terms:

• Cocofleur reserves the right to modify these Terms of Service at any time.
• We will notify you of any changes by posting the updated terms on our website.
• Your continued use of our website and services after any changes constitutes your acceptance of the revised terms.

6. Termination of Contract:

• Cocofleur may terminate your access to our website and services at any time, without notice, for any reason, including but not limited to violation of these Terms of Service.
• You may terminate your account by contacting us.
• We reserve the right to block any user who violates these terms of service.

7. Contact Information:

• For any questions or concerns regarding these Terms of Service, please contact us through the contact information provided on our website. All communications must be in writing via email.

8. Governing Law:

• This agreement shall be governed by the laws of the State of New York, United States of America.

9. Dispute Resolution:

• Any disputes arising from this agreement shall be resolved through email communication.

10. Shipping and Delivery:

• Local delivery is available in Brooklyn and Downtown Manhattan.
• Potential delays may occur due to weather conditions or third-party delivery service provider (Uber) delays.
• Customers will be promptly notified of delays and offered alternative solutions.

11. Payment Processing:

• All payment processing is handled by PayPal and Stripe.
• Refund policies relating to the perishable nature of our products are located within section 12.

12. Perishable Goods and Refund Policy:

• Due to the perishable nature of fresh flowers, Cocofleur does not offer refunds.
• If a valid issue is reported within 12 hours of delivery and accompanied by a photo for proof, Cocofleur may offer a replacement or store credit at its discretion.
• Flowers are a natural product and may have minor imperfections or natural variations (slight bruising, color variations, etc.), which do not qualify for a replacement.
• If a bouquet arrives severely wilted or damaged, Cocofleur may offer a replacement, store credit, or a discount on future orders.
• Once flowers are delivered, proper care is the customer’s responsibility (e.g., trimming stems, fresh water, avoiding heat/cold). Any issues caused by improper care will not be covered.
• Cocofleur is not responsible for delays due to unforeseen circumstances, including weather, courier delays, or other external factors. Customers will be notified promptly of any delays and offered the best alternative solution.

13. User Data:

• User data is collected and used according to the privacy policy of this website, specifically for completing purchases and newsletter sign ups.